- Prove it, do not claim it
- A setting in a file is not evidence. Anything that has not been tried on the running system and written down counts as open here.
- Write down what you do
- Every service comes with a runbook, including the reasoning for why it was built this way and not another. That keeps decisions sound two years later, and it also protects you from us, because nobody is irreplaceable.
- One small first step
- Instead of a big project we take on a manageable piece that delivers visible value quickly. You see how we work before it gets expensive.
- The way out stays open
- You get the source code and the documentation. Who works with it later is your call, not ours. That is the most honest proof of quality we can give.